Massage Envy has a clause in its customer agreements that states customers surrender their right to bring a claim or take legal action against Massage Envy. Courts can strike down these types of provisions for being unconscionable, especially because customers are in an unfair bargaining position when signing these boilerplate agreements. There is also evidence indicating that former employees were trained not to encourage police to show up at their location when a customer reported a sexual assault or sexual harassment event. The company allegedly does not require reporting suspected assaults to the relevant state’s Massage Therapy Board. Multiple cases against Massage Envy involve employees who had already received prior complaints of sexual assault by customers. The company allegedly did nothing about these complaints, allowing perpetrators to keep preying on vulnerable clients. Instead of addressing these policy failures and taking action to make customers safer, they deny liability.