At Heninger Garrison Davis (HGD Law Firm), we know that a commitment to excellence begins behind the scenes—with the systems and strategies that allow our attorneys and staff to deliver white-glove service to every client. That’s why our partnership with Crisp Coach is so important: it equips our team leaders with the tools and insights needed to refine operations, manage risk, and elevate client experience.
Tzena Gauldin at the Crisp Experience
Recently, Firm Administrator Tzena Gauldin attended the Crisp Experience workshop on Operations and Risk Management in Atlanta. Led by Crisp’s Event Operations Manager and members of the Crisp Executive Coach team, the program brought together operations professionals from law firms across the country for a deep dive into the systems that drive efficiency, consistency, and resilience.
The workshop focused on strengthening every aspect of law firm management—from internal processes and staffing structures to risk mitigation strategies that safeguard both the firm and its clients. Tzena had the opportunity to collaborate with peers nationwide, exchange solutions to common challenges, and bring back actionable strategies that will further enhance HGD’s operational backbone.
Driving HGD’s CIRCLE Values
Tzena’s involvement in the operations pathway reflects HGD’s unwavering commitment to our CIRCLE values: Client-Centered, Integrity Driven, Resilient, Committed, Leadership Oriented, and Excellence Focused. By investing in leadership training and risk management systems, HGD ensures that our clients experience consistent, high-level service—built on a foundation of reliability and trust.
What This Means for Clients
- Stronger, More Reliable Systems: Clients benefit from seamless case handling supported by streamlined operations.
- Proactive Risk Management: Protecting clients starts with protecting the processes that support their cases.
- National Perspective: By collaborating with leaders across the country, HGD brings the best practices in law firm management home to Alabama.
Through our ongoing partnership with Crisp Coach—and the leadership of professionals like Tzena Gauldin—HGD is ensuring that operational excellence translates directly into client success.
